Black customer gets accused of stealing his own jacket, so he makes them regret it

Sometimes first impression might be wrong and we should never judge a man on it. But a West Des Moines Old Navy employee totally disregard it and he humiliated one of the customers, for an incredible reason.

James Conley, a customer of Old Navy has just had a nightmare shopping experience after he was accused of stealing a jacket, by an employee. The man shared his terrible experience on Facebook, where a lot of readers sent him support messages.

“I was accused that I didn’t pay for my blue bubble jacket that I got for Christmas that I wore into the store,” started 29-year-old James Conley  his story.

“Today I was racially profiled by the Old Navy store in West Des Moines, Iowa in Jordan creek. I was accused that I didn’t pay for my blue bubble jacket that I got for Christmas that I wore into the store. As I was checking out to purchase some hoodies, I was asked if I wanted to also purchase the jacket that I was wearing. First, I started laughing because I didnt believe what I was hearing. The store manager Beau Carter was very unprofessional and stereotyped me because I was a Black male. He says “anytime someone wears Old Navy clothing they have to always scan that customers clothing to insure that it was previously purchased”. (Where do they do that at?) Every time I go to this store I have on my same exact winter blue jacket and have never been asked to scan my clothing and the previous “non-black” customers had on identical apparel as me from old navy but was never asked to scan their clothing. Then after they scan my jacket they try to make me repay for it?? Finally the District Manager Shannon (who refused to give out her last name) came out and I made her check the surveillance tape to prove that her and her fellow employees were in the wrong for racially profiling me because of the color of my skin. Once she confirmed that I was telling the truth (after watching the tape) she never came back out to apologize to me nor did the store manager Beau Carter as you can see in my videos below. “

Shortly after the embarrassing moment, Old Navy, released a statement on Facebook:

“Earlier this week an Old Navy customer, James Conley III, had an unacceptable experience in our Jordan Creek, Iowa store. The situation was a violation of our policies and values, and we apologize to both Mr. Conley and to those we’ve disappointed. All of our customers deserve to be treated with respect. Following a thorough investigation of the incident, three employees who were involved have been terminated. We take this matter – and every conversation around equality – very seriously. Old Navy is committed to ensuring that our stores are an environment where everyone feels welcome.”

Anyway, James  wasn’t impressed by the apologies and he plans to file a civil rights complaint and  a civil damages lawsuit.

How would you react in a situation like this? Tell us in a comment bellow!

Sources:; James Conley III/Facebook

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